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Frequently Asked Questions

  • Q What about shipping fees?

    A Shipping fees are determined by the chosen delivery company, which may vary. We collaborate with major domestic and international shipping partners. Don't hesitate to contact us for further information.
  • Q Do you ensure safe delivery of products?

    A Certainly, we utilize premium export packaging, incorporating specialized hazard packing for hazardous materials and authenticated cold storage shippers for temperature-sensitive items. Please note, specialized and non-standard packaging may involve additional charges.
  • Q What does the warranty cover?

    A We guarantee the quality of our materials and craftsmanship, aiming for your complete satisfaction with our products. Whether in warranty or not, it's our company culture to address and resolve all customer concerns to ensure everyone's satisfaction.
  • Q What payment methods do you accept?

    A We only pay via bank transfer. Typically, we require a 30% T/T down payment upon order placement, with the remaining 70% due upon shipment.
  • Q What is the typical lead time?

    A Generally, it takes about 6-8 weeks, varying based on project complexity.
  • Q Are you able to provide necessary documentation?

    A Of course, we can supply various documents including Certificates of Analysis/Conformance, insurance certificates, origin certificates, and other required export documents.
  • Q Do you have a minimum order requirement?

    A No, we do not have a minimum order quantity. However, since most of our products are customized, there might be a tooling charge for new product types, like forming custom molds. This cost is included in the total order, which might be prohibitive for extremely small orders.
  • Q How much do your products cost?

    A Our prices depend on factors such as material selection, design intricacy, and order quantity. Since most of our products are customized, we promptly provide tailored quotes based on client specifications.
   Yixing City Jitai Electronics Co.,Ltd.
   Whatsapp:+86 18916250130
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